- What kind of workflows are a good fit for AI automation?
- High-volume, rule-heavy work where the input is messy but the decision is well understood — triage, classification, extraction, routing. Workflows nobody can describe precisely are a poor fit until the process itself is mapped.
- Will the AI make decisions without oversight?
- Only where you decide it should. Read-only steps can run autonomously; anything that spends money, messages a customer or is irreversible should require confirmation until production traces earn it wider latitude.
- How do you measure whether automation is working?
- Against an evaluation set defined before launch, plus production tracing on every run. Without both, you cannot tell whether a change improved things or broke something quietly.
- What happens when the model gets it wrong?
- The system should notice, contain the error and escalate — which means guardrails in deterministic code, audit logs and an undo path. That design work is most of what separates a demo from production.
- Do you replace tools like Zapier or n8n?
- Often we complement them. Deterministic glue is fine where it works; we add AI where the input is unstructured or the decision needs judgement, and keep the rest as ordinary code.